Orders totaling $100+ are eligible for
Orders placed Monday through Friday before 12:00PM EST typically ship the same day or the following business day. Orders placed on Saturday and Sunday will ship out the following Monday unless it is a holiday. We do not ship any packages during any major US holidays. Any orders placed during holidays will be processed the following business day. Though we always strive to process and ship orders very fast, there are times that order volume, weather, and other unpredictable circumstances may prevent us from shipping your package on the exact day expected. For larger orders, please expect an extended turn around time depending on the size of your order.
PLEASE NOTE: If you paid by check for the first time, we will hold your order until the payment clears (5 business days). Business days are Monday through Friday and do not include weekends and bank holidays. The good news is your next order will ship same day or next business day as long as your first check cleared. Keep in mind, if you place a much larger order than your previous orders, we might still hold your order until the payment clears.
All kratom shipping is done via USPS Priority Mail or UPS. Zen Life Naturals will provide you with tracking information via email as soon as your order ships out. We are not able to accept international orders.
If you have issues placing your order, or need any help at all, please feel free to email or call us Monday through Friday from 9:00AM to 4:00PM EST.
Live, Work, or Play in the Tampa Bay, FL region? We're located at 2451 N McMullen Booth Rd. Suite 300A, Clearwater, FL 33759. We don't have a storefront for you to shop in, but we can procure a time for you to pick-up your order in person from our location. When placing your order, choose Local Pick-up as the shipping method. From there, we'll be in touch with you via email to schedule an appropriate pickup time.
In some circumstances, we are able to provide local delivery. If you would like to request delivery for your order, please contact us after selecting local pickup for your shipping method on the checkout page. Depending on your location, order total, date, time, and more, we may be able to deliver your order to you. *Please note, all order deliveries are made inside a smoke-free vehicle with a non-smoking driver to ensure the utmost in quality of product.*
We cannot ship kratom to the following U.S. States, Cities, and Counties.
(States) Alabama, Arkansas, District of Columbia, Indiana, Rhode Island, Vermont, and Wisconsin
(Cities/Counties) Alton, IL, Columbus, MS, Denver, CO (Banned for human consumption), Jerseyville, IL, Oceanside & San Diego, CA, Sarasota County, FL, and Union County, MS
The following states require age verification in order to purchase. To learn more about our age verification process, please click here.
Illinois: You must be 21 years of age to purchase.
New Hampshire: You must be 21 years of age to purchase.
New York: You must be 2 years of age to purchase.
Tennessee: You must be 21 years of age to purchase.
If you have any questions regarding the legality of the sale of and shipping of Kratom, please check with your local and state government officials. Please visit American Kratom Association for updates and more helpful information.