Frequently Asked Questions

Checkout Help - Pay with Card

Watch the short video below to see how to easily checkout and pay with card using our waave processor! 

Can I see recent Lab results for Kratom products?

Absolutely! We send out for 3rd party testing on all of our kratom products.  View those results by clicking the LABS button below


I Placed My Order, But Haven't Received An Email Yet

For every order we receive, our system will automatically generate an order received email which will be directly sent to the email you entered on your order.  If you have not received your email, please be sure to check your Spam or Junk folders as emails are sometimes are found there.  


Which Payment Methods Do You Accept?

Please visit our Payment Methods page to see all of our available payment options and how to use them.  Currently, we accept:

Credit Cards via Waave – Visa, Mastercard, Discover, AMEX. 

We can also receive card or echeck via external link


Money Order

Mail-in Checks


Cash with Local Pickup


Do You Ship On Holidays?

We are closed on most major holidays.  Please view our shipping page to see our holiday hours of operation.

Where Do You Ship To?

We currently ship within the United States only.  View our shipping page to see all the states we are currently able to ship to.

What's the Best Way to Reach You?

For any questions, please always feel free to first send us an email. We typically reply to emails the same day so long as its a weekday.  If you need a quick reply and haven’t heard back from us via email, do not hestitate to send us a text message or give us a call at 727.387.5166.  Visit our contact us page to learn more.

Do You Offer A Guarantee?

Yes.  We’re committed to our customers complete satisfaction.  If, for any reason you are not satisfied with your purchase within 30 days, you can return the unused, unopened portion for a different product or get a refund. Customers are responsible for shipping and handling (including a trackable form of delivery). 


Can I use my coupon code with a sale item?

In most cases, coupon codes cannot be combined with sale items.  Please always contact us regarding any coupon or sale items as sometimes we can manually adjust and provide a discount for you.  

How does your one free kratom sample deal work?

We offer 1 free kratom powder sample per customer, however, this does not include the cost to ship it to you.  We offer a convenient 2.50 shipping cost which includes shipment tracking via USPS.  If you’re in the area, you can pickup in person for free Monday thru Saturday.

Click on the Free Kratom Powder Sample product listing to order yours.  Please write in the order notes box during checkout, any preference for a specific kratom powder strain or custom blend.