Frequently Asked Questions

Where Can I View Your Lab Results?

Our Lab Results are now listed in our shop in PDF format.  Click here to view.

I Placed My Order, But Haven't Received An Email Yet

For every order we receive, our system will automatically generate an order received email which will be directly sent to the email you entered on your order.  If you have not received your email, please be sure to check your Spam or Junk folders as emails are sometimes are found there.  


Which Payment Methods Do You Accept?

Please visit our Payment Methods page to see all of our available payment options and how to use them.  Currently, we accept:

Credit Cards via MESH App – Visa, Mastercard, and Discover. 

We can also receive card or echeck via external link


Money Order

Mail-in Checks


Cash with Local Pickup

Do You Ship On Holidays?

We are closed on most major holidays.  Please view our shipping page to see our holiday hours of operation.

Where Do You Ship To?

We currently ship within the United States only.  View our shipping page to see all the states we are currently able to ship to.

What's the Best Way to Reach You?

For any questions, please always feel free to first send us an email. We typically reply to emails the same day so long as its a weekday.  If you need a quick reply and haven’t heard back from us via email, do not hestitate to send us a text message or give us a call at 833.493.6832.  Visit our contact us page to learn more.

Do You Offer A Guarantee?

Yes.  We’re committed to our customers complete satisfaction.  If, for any reason you are not satisfied with your purchase within 30 days, you can return the unused, unopened portion for a different product or get a refund. Customers are responsible for shipping and handling (including a trackable form of delivery). 


Do You Have A Privacy Policy?

Absolutely, we take our customer’s privacy very seriously. Please click here to view our entire privacy policy. 

Where Can I Access Your Terms & Conditions?

If you’d like access to view our terms and conditions before making your purchase, visit our terms and conditions page.

Can I use my coupon code with a sale item?

In most cases, coupon codes cannot be combined with sale items.  Please always contact us regarding any coupon or sale items as sometimes we can manually adjust and provide a discount for you.  

How does your one free kratom sample deal work?

We offer 1 free kratom powder sample per customer, however, this does not include the cost to ship it to you.  We offer a convenient 2.50 shipping cost which includes shipment tracking via USPS. 

Click on the Free Kratom Powder Sample product listing to order yours.  Please write in the order notes box during checkout, any preference for a specific kratom powder strain.